FAQs

Carriage & Delivery


How much will the carriage cost be for my order?

Standard worldwide shipping is included on all orders. Express options are available at additional cost, which will be displayed at checkout.


Where is my order being sent from?

All of our orders are shipped from our warehouse in Manchester, UK.


Which carrier should I expect my order to be delivered with?

We send standard shipments by either worldwide postal service or via a tracked courier service. Express shipments are always sent via a courier service. DHL is our preferred courier and is used where available.


Will I need to sign for my order?

Most deliveries will not need to be signed for and will arrive with your normal mail. Larger orders may be sent by a tracked carrier service and these deliveries will require a signature. Should this be an issue, get in touch and we can try and work something out for you.


How long will it take for my order to reach me?

This can vary depending on where the delivery is being made to. Estimated delivery times will be displayed to you at checkout. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.


Will there be any additional costs to pay on receipt of my order?

If you’re delivery is to a country outside the European Union, Customs in the delivery country may ask the recipient to pay Import Duty or other local taxes on the goods before allowing them to be delivered. Please be aware of what these costs may be to avoid any unpleasant surprises.


Refunds/Returns


I’d like to return/exchange something I’ve bought. What should I do?

Drop us a line and we can usually arrange the return of most products within 30 days as long as the items are in unused re-saleable condition. If you could include your order number when getting in touch it will help us to arrange your return as quickly as possible.


Will you collect my return from me or do I have to post it back to you?

Except under certain circumstances, the cost of return postage has to be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect if sending the return yourself is difficult, get in touch if you would like a quote.


One or more of my items has developed a fault. What should I do?

Drop us a line and we will arrange a refund/replacement for faulty goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.


Payments


What payment types do you accept?

We accept all Major Credit/Debit Cards.


Can I pay in another currency?

Our site accepts payments in $ USD, € EUR & £ GBP. For other currencies a conversion fee may be applied by your financial institution.


Other Useful Information


In case your question isn’t answered here, check out some of our more extensive policy pages below or drop us a line.

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